ROYALE BEAUTY CLUB
Frequently Asked Questions
1. How to become a Royale distributor if you're in the Philippines - just fill-out the registration form, choose
your Royale product package option, submit your payment, attend the Royale Distributor's Orientation, Business
Presentation and Product presentation at any of the following locations:
2. How to become a Royale distributor if you're not in the Philippines - just fill-out the registration form,
choose your Royale product package option, submit your payment, watch the Royale Distributor's Orientation, Royale
depending on shipping location.
3. Payment options - we accept payment through bank deposit to Royale Beauty Club bank account, remittance via
Xoom.com, Western Union, LBC, credit card payment through paypal, money order, personal check. We will ship your
order only when your payment has cleared (usually takes 2-3 days).
4. Shipping - Shipping rates are based on weight and location.
All orders within the Philippines are sent via LBC. Orders are shipped within 1-2 days upon payment confirmation and
subject to LBC cut-off times. Tracking information will be provided for your reference.
International orders are sent via Express Mail Service (EMS). Orders are shipped within 3 days upon payment
confirmation and subject to EMS cut-off times. EMS is available in most countries and takes2-3 weeks depending on
location. Tracking information will be provided for your reference. For countries not covered by EMS, alternative
shipping providers are used.
SHIPPING POLICY - Orders are shipped only upon payment confirmation regardless of the
payment method used. Shipping days are Mondays-Fridays only. Orders placed during
weekends or official non-working holidays are sent on the next business day.
We are not responsible for any customs fee , tariffs, taxes, duties, and other similar fees in
international shipping destinations.
Each country implements its own customs and trade laws. We are not liable for confiscated
products as a result of these laws. Customers are responsible for tracking their orders based on
the tracking details we provide. On the otherhand, our customer service team is always availble
to respond to any shipping and delivery issues.
International shipping transit times may vary due to conditions beyond our control. We are not
held liable for delays in shipping times arising from peak seasons, natural hazards or other acts
of God, accidents, social and political disturbances, and other similar conditions.
5. Cancellation and Return Policy
Orders beyond 24 hours can no longer be cancelled. Cancellation of orders must be done within 24 hours of payment
receipt. All funds received excluding PayPal Fees, Bank Transfer Fees, or other Money Transfer Fees will be fully
refunded within 5 business days.
Cancellation of orders received after 24 hours of payment receipt will no longer be honored, and that the sale is
We are not responsible for product orders shipped and are confiscated or seized by the destination country's customs
as a result of the destination country's customs or trade laws. In such case, the customer may send the product back to
us together with the proof of confiscation or seizure and we will issue a refund. Refunds excluding shipping and
handling fees, are processed within 5 business days upon receipt of the returned product. Tampered products, broken
seals, or incomplete package are not eligible for refund.
Customers are responsible for providing us the correct shipping details. Return To Sender or RTS items due to non-
existent/wrong address, unclaimed, unknown person/addressee, destination not reachable or other official RTS
reasons will be shipped again provided that the customer pays the applicable reshipping fees.
5. How to place an order
Go to order now page and fill-out the form. Your order will be shipped when your payment has cleared (usually takes
Beauty. Health. Opportunity. Wealth.
Phone# (+63) 906-297-0275